Access Privacy Policy
Updated 18 October 2026. Access Network Pvt. Ltd. operates Access (np.net.access.user), including ride booking, delivery, shopping, merchant/partner services, chat and calls.
Information we process
We process account details, phone/email, profile information, addresses, orders, rides, support requests, transaction records and technical information needed to operate and secure our services. Drivers, delivery partners and merchants may supply identity, vehicle and business documents for verification.
Location
With permission, location supports nearby services, pickup/destination selection, fare estimates, route navigation, matching, trip/delivery tracking and safety features. Active driver/delivery work sessions may require background location where permission and platform rules allow. Relevant location and booking details are shared with assigned participants and any trip-sharing or safety recipients you choose. You can revoke location access in device settings; affected features may then be unavailable.
Optional contacts
Before accessing contacts, Access requests explicit consent and device permission. Contacts are read on your device so you can select people. Only selected phone numbers are sent to our server to match registered Access users; this flow does not upload your entire address book. You can decline and use account search instead.
Messages, photos, calls and screen sharing
We process and store chat messages, attachments, membership and delivery/read information to provide conversations. Only files you choose to send are uploaded and shared with conversation participants. Other gallery files are not uploaded by the picker. Camera and microphone are used for features you initiate after device permission. Call signalling, connection metadata and real-time media services establish calls and support reliability and abuse prevention. Screen sharing requires a separate system confirmation and continues until stopped; avoid showing sensitive information. Full-phone remote control is excluded from this Play testing release.
Messages and attachments are stored and processed by the service. We do not claim that all Access communications are end-to-end encrypted. Encryption in transit does not mean our servers cannot access stored messages. Recipients may save, screenshot or forward shared content.
Use and sharing
Data supports service fulfilment, payments/refunds, partner settlements, verification, safety, support and security. Customers, assigned drivers/delivery partners and merchants receive information needed for the relevant service. Hosting/storage, mapping, authentication, notifications, payment and real-time communication providers process necessary information for their functions. Information may be disclosed when legally required or to address safety incidents. Private chats and identity documents are not made publicly available through ordinary service operation.
Permissions and choices
Optional contacts, attachments, calling and screen-sharing functions require applicable consent/permission. Declining a disclosure or leaving it is not agreement. Permissions can be revoked in device settings, which may disable the related feature.
Retention and deletion
Request account deletion in Profile or contact app@access.net.np with your account identifier. Never send passwords or OTPs. Verification may be necessary. Account deletion does not automatically erase copies held by conversation participants or every transaction, settlement, dispute, security, legal or backup record. Records may be retained where needed to provide services, resolve disputes, meet accounting/security requirements or comply with law. You can request details about records and deletion restrictions associated with your account; we do not promise an unverified fixed retention period.
Security and your rights
We use authenticated interfaces, access controls and encrypted network connections; no system guarantees absolute security. Processing may occur where Access and its providers operate. The service is not directed to children unable to lawfully consent or enter bookings. Depending on applicable law, you may request access, correction, deletion or withdrawal of optional consent. A guardian may contact us about a child's data.
Contact and updates
Access Network Pvt. Ltd., Bharatpur 10, Chitwan, Nepal. Privacy requests: app@access.net.np. Material changes will be reflected here and communicated through appropriate service notices.